Delete your Yasmi account

You can close your Yasmi account at any time, from the app or by e-mail. Deletion is final: a deleted account cannot be recovered.

In the app

  1. Open Yasmi and sign in to the account you want to delete.
  2. Tap the “Profile” tab.
  3. Tap “Delete my account”, then confirm.

The account is closed at once, and you are signed out on all your devices.

Without the app

Write to contact@yasmihome.com from your account’s e-mail address, with the subject “Delete my account”. We close the account and confirm it within one month at the latest.

What is deleted

  • Your account, your profile and your sign-ins.
  • Your listings and stays, with their photos and documents.
  • Your favourites and alerts.
  • Your professional space (agency or developer), if you have one.

What stays, without your name

What other people keep is not erased, but it no longer points to you: on a contact or stay request your name becomes “Deleted account”, and your phone number and messages are erased. A published stay review may remain.

How long data is kept, from our privacy policy:

  • Account, profile and listings: until the account is closed, which deletes them. Your requests and reports are then anonymised; published stay reviews may remain.
  • Ended listing (sold, withdrawn, refused): 12 months, then deleted.
  • Contact, viewing and stay requests: 24 months, then your details are erased.
  • Reports: 3 years.
  • Technical logs and audience measurement: 12 months.
  • Backups: 30 days.
  • Newsletter not confirmed or after unsubscribing: 30 days.

When deletion waits

If one of your listings or stays is under review after a report, deletion waits for our decision so that the reports are not erased. The app tells you; try again once the review is over.

Pro subscription

Deleting the account does not stop a subscription taken on the App Store or Google Play. Open subscriptions in your App Store or Google Play settings.